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DANA deposit and withdrawal

DANA is one of our most popular payment methods among users in Jakarta, Surabaya, and Bandung. To deposit via DANA, log into your metal4d account, navigate to the Deposit page, and select DANA from the payment-method list. Enter your desired amount (minimum our welcome offer; descriptive maximum around our welcome offer per transaction). Your phone will redirect to the DANA app, where you authorize the payment using your PIN or biometric. The transaction is instant — funds typically credit your metal4d balance within subject to verification. For withdrawals, go to the Withdrawal page, choose DANA as your destination, and enter the amount. After verifying your account via email or SMS, we process the request within one working day. DANA transfers complete within subject to verification once our system sends the instruction. If a DANA deposit fails, check that your DANA app is up to date and your account has sufficient balance. Most failed transactions are reversed automatically within one hour.

OVO and GoPay usage

OVO and GoPay function similarly on metal4d. Both require account binding — your phone number must be registered with both OVO (or GoPay) and metal4d using the same contact details. To set up: go to your Account Settings, click Payment Methods, and link your OVO or GoPay account by entering your phone number. Verification takes subject to verification and includes a one-time PIN sent to your registered phone. Once linked, deposits via OVO or GoPay process instantly. The OVO or GoPay app opens automatically after you click "Confirm Payment", and you authorize using your PIN or biometric. Withdrawals follow the same path — we review your request within one working day, and OVO or GoPay transfers complete in subject to verification. Both methods carry no metal4d fees. OVO and GoPay withdrawals typically complete faster than bank transfers because they operate 24/7 without business-hour delays. If your linked phone number changes, update it immediately in Account Settings to avoid withdrawal holds.

BCA, Mandiri, BRI, BNI virtual account

For users preferring traditional bank transfers, we provide virtual account (VA) numbers for BCA, Mandiri, BRI, and BNI. After clicking Deposit, select your bank and we generate a unique VA code valid for your account. You can transfer any amount from your personal bank account to this VA using ATM, mobile banking, or teller service. Transfers typically credit within subject to verification during business hours (08:00–17:00 weekdays) and within 1–2 hours outside those times. We do not charge a VA fee; your bank may charge our welcome offer–our welcome offer for the outbound wire. For withdrawals to a bank account, enter your account number and bank name on the Withdrawal page. Funds are sent to the bank you specify and arrive within 1–2 working days. Keep your VA code handy — it never expires for your account, so repeat deposits use the same number. If a bank transfer is not credited within three hours, contact support with your transaction reference number; we can trace the payment on our end.

Fees, limits and verification

metal4d charges no deposit or withdrawal fees directly; however, your bank or payment provider may deduct small transaction fees (typically our welcome offer–our welcome offer for bank transfers). Deposit minimums are our welcome offer for all methods; typical maximums range from our welcome offer to our welcome offer per transaction, with higher limits available after full KYC verification. All new accounts require KYC verification before the first withdrawal. Upload your ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within three months). Verification typically completes within one working day. In rare cases (duplicate documents or unclear photos), we may request a resubmission — this does not delay the review if corrected quickly. Your documents are stored securely and deleted after verification. Verified accounts enjoy higher withdrawal limits, priority support, and eligibility for all promotions.

Resolving a stalled transaction

If your deposit does not appear in your metal4d balance after subject to verification, open the Deposit history page and check the transaction status. If it shows "Pending", wait another subject to verification — the system is likely still processing. If it shows "Failed", check your bank or payment-app balance (funds are typically returned within one hour). For OVO, DANA, or GoPay failures, restart the payment from the Deposit page and try again. If a deposit is marked "Completed" on metal4d but is missing from your balance, contact support immediately with your transaction ID and reference number from your payment app. We will investigate and credit your account manually if the payment was indeed received. Withdrawals under review longer than one working day can be checked via the Withdrawal history page. If a withdrawal is stuck, email support with your withdrawal request ID — we will check for any verification holds or processing delays and provide an updated status. In most cases, delays are due to pending KYC documents or unusual transaction patterns requiring extra security checks. Once resolved, withdrawals process within the standard window (subject to verification for e-wallets, 1–2 days for banks).