metal4d FAQ
Users on metal4d often ask about account setup, payment flows, game rules, and security practices. This page addresses the most common questions we receive across registration, deposits, withdrawals, live football coverage, live-dealer tables, and account protection.
We've structured these answers to guide you through everyday tasks — whether you're verifying your identity, funding your account via DANA or e-wallet, placing a bet on Liga 1, or recovering a lost password. If your question falls outside the topics below, our support team can be reached via email or through the contact form in your account settings.
For detailed legal obligations, license information, and terms of service, please refer to our Terms and Conditions and Legal NoticeWe recommend reading these documents if you're new to metal4d or if you're unsure about jurisdiction-specific restrictions in your area. Our services are available only where local law permits.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, multi-account policy
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and demo modefootball betting, live-dealer tables, slots, esports, free bets, free spins
- Security and supportdata handling, account protection, email contact, withdrawal review windows
Below, we answer the questions our users ask most often. Each answer is written to be straightforward and action-oriented. If you need further help, our support team is available by email — check your account menu for the contact option.
Account and registration
Visit the login page and click the "Forgot your password?" link. Enter your registered email address or phone number. We'll send you a password-reset link to that email or an SMS to your phone. Click the link or enter the code, then choose a new password at least 8 characters long — mix uppercase, lowercase, numbers, and symbols for strength. If you don't receive the reset email within a few minutes, check your spam folder or contact our support team. We recommend changing your password regularly and never sharing it with anyone, including support staff.
No. Our platform policy allows one account per person. We use automated systems and manual review to detect and close duplicate accounts. If you register more than one account using the same email, phone number, payment method, or device, we may suspend all associated accounts. If you accidentally created a duplicate, contact our support team immediately with details. We can help consolidate or close the extra account. This rule protects both you and the integrity of our gaming environment across all our offerings — from football betting during Liga 1 and Piala AFF to live-dealer games like baccarat and Dragon Tiger.
We collect and store your personal data — name, email, phone, payment details, identity document — to comply with Know Your Customer (KYC) regulations and to process deposits and withdrawals. Your data is encrypted in transit and at rest using industry-standard protocols. We do not sell your data to third parties. We share information only with payment processors (e.g., DANA, e-wallet, mobile banking, local payment Virtual Account providers) to complete transactions, and with legal authorities if required by law. For full details, read our Privacy PolicyYou can request a copy of your data or ask us to delete it after account closure by emailing support.
Payments and transactions
metal4d does not charge deposit or withdrawal fees. However, your bank or payment provider — whether it's online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet — may apply their own charges for transfers or account-to-wallet transactions. Check with your provider before confirming a deposit. Withdrawal amounts go directly to your registered payment method; any processing fees from that method are their responsibility, not ours. If you notice an unexpected fee in your account statement, contact your bank or payment provider first, then reach out to us if the issue persists.
After you submit a withdrawal request, our verification team reviews it for fraud and compliance checks — typically within a few hours. Once approved, the funds are sent to your registered payment method. The time for the money to arrive depends on your bank or e-wallet provider: mobile banking, local payment, and online payment transfers usually complete within minutes to an hour; bank transfers via e-wallet, mobile banking, local payment, or online payment may take one to two business days. If your withdrawal hasn't arrived after the typical window, check your bank or payment app first — sometimes a delay occurs on their end. If it remains missing, contact our support team with your withdrawal ID.
Games and demo mode
Yes. Demo mode is available for most slot games — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — and some live-dealer tables. To access demo, look for a "Play for free" or "Demo" button on the game card. You'll receive a virtual credit balance; any wins or losses don't affect your real account balance. Demo is useful to understand game rules and features before betting real money. However, demo mode does not include live football betting, esports markets, or real-money wagering. Once you understand the game, deposit via e-wallet, mobile banking, or another supported method to play with real funds.
Free bets and free spins are promotional credits we award for specific actions — such as completing account verification or making your first deposit. Free bets apply to football betting, live-dealer games, or esports markets; free spins apply to slot games. These credits appear in your "Promotions" tab or under "My Bonuses" in your account. Each promotion carries terms — a playthrough requirement, game restrictions, or an expiration date. Read the promotion details before using the credit; unused credits expire on the stated date. Free promotional credits cannot be withdrawn as cash; only net winnings from using them can be withdrawn, subject to the promotion's terms.
Security and support
Open your metal4d account and go to the Help or Support section — usually in the menu at the bottom or top right. You'll find our email address and a contact form. Fill out the form with your account email, username, and a clear description of your issue. Attach screenshots if relevant. We typically respond within a few hours during business hours. For urgent issues related to account access or suspected fraud, mention "urgent" in the subject line. You can also check the FAQ page first to see if your question is already answered, which saves you time. Our support team speaks English and handles all account types across Surabaya, Bandung, Jakarta, and beyond.