metal4d Terms of Use

We operate metal4d as a regulated online gaming platform. When you create an account with us, you enter into a binding agreement that governs your use of our services. These terms outline what we require from you, what you can expect from metal4d, and how we handle disputes or account issues.

Our terms address account creation and eligibility, deposit and withdrawal mechanics, bonus conditions, and account closure. They also clarify your rights and our responsibilities when it comes to data security, payment processing, and customer support. We update these terms periodically; the current version is the one displayed here and applies to all new accounts.

This document is written in plain language rather than dense legal text. We intend for you to understand what you are agreeing to. If any clause is unclear, our support team is available via in-app chat or email to explain it.

Account Eligibility and Creation

To create an account on metal4d, you must be at least the age of legal majority in your jurisdiction. You must provide accurate information during signup: full name, date of birth, email address, and phone number. False or incomplete information is grounds for account suspension or closure without refund of remaining balance.

We require verification when you open an account or when you attempt your first withdrawal. Verification involves uploading a photo of a government-issued identity document (national ID, passport, or driving licence) and a selfie. Our verification team reviews these documents within one business day. If verification fails or is rejected, we explain the reason and offer a chance to resubmit.

1

Accurate account informationRequirement 1

All personal data provided during signup must match your identity documents and actual circumstances.
2

Unique account per personRequirement 2

One person may hold only one metal4d account. Multiple accounts are prohibited and subject to closure.
3

Jurisdiction complianceRequirement 3

You are responsible for ensuring that your access and use of metal4d comply with your local jurisdiction's laws. We do not offer our services where local law prohibits online gaming.

Note: We reserve the right to request additional documentation or information at any time to verify account ownership or compliance with these terms.

Deposits, Withdrawals, and Account Balance

We support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer from mobile banking, local payment, online payment, and e-wallet. Each deposit method has standard processing times: mobile banking and local payment typically arrive within seconds to a few minutes; bank transfers via online payment or Virtual Account credit within subject to verification during business hours. We do not charge deposits, but your bank or payment provider may apply their own fees.

Your account balance is your sole asset with metal4d. We hold it securely and process withdrawals according to the timelines stated in these terms.

metal4d Compliance

Withdrawal Terms on metal4d

You can withdraw your balance at any time. Submit a withdrawal request via the app or website, specifying the amount and destination payment method. Our compliance team reviews the request within one business day. If approved, the funds are sent to your payment method. E-wallet withdrawals arrive within 2–4 hours; bank transfers take one to three business days. During major holidays like Idul Fitri, Idul Adha, or Imlek, processing may extend by one additional day.

Withdrawals are sent to the same payment method you used to deposit, or to any other verified payment method on file. If your withdrawal is delayed or declined, we send you an email explaining the reason. Common reasons include incomplete KYC, account name mismatch, or suspicious activity triggers. Contact our support team to resolve the issue.

Bonus Terms and Game Settlement

We may offer account bonuses periodically. Any bonus offer includes specific terms: eligibility criteria, wagering requirements, and validity period. A bonus is credited to your account only after you meet all stated conditions. Bonus funds are always subject to forfeiture if you close your account or fail to use them within the specified window.

All game outcomes on metal4d are determined by certified random-number generators. Results are final once settled. We do not reverse, modify, or dispute outcomes except in cases of technical malfunction, which we investigate and resolve on a case-by-case basis. If a technical issue affects your account balance, we will compensate you fairly based on our findings.

Account Security and Your Responsibilities

You are responsible for maintaining the confidentiality of your metal4d password. Never share your login credentials with anyone, and never allow others to use your account. If you suspect unauthorised access, contact our support team immediately. We will investigate and freeze your account if fraud is suspected. Once we confirm the breach, we will work to recover your balance.

We protect your account data using industry-standard encryption and secure server infrastructure. Your password is hashed (never stored in plain text). We comply with applicable data-protection regulations and do not share your personal information with third parties without your consent, except where required by law.

Dispute Resolution and Account Closure

If you have a dispute regarding your account balance, game settlement, or a transaction, contact our support team within 30 days of the incident. Provide a detailed description and any relevant transaction IDs or screenshots. Our team will investigate and respond within one business day. We maintain detailed transaction logs and can often resolve disputes quickly.

You can close your metal4d account at any time by contacting support. Upon closure, any remaining balance will be withdrawn to your linked payment method (or held securely pending withdrawal instructions). Closed accounts cannot be reopened by the same person; if you wish to rejoin, you must apply as a new user.

Jurisdiction and Limitation of Liability

Our services are available only where local law permits. We do not offer accounts to users in jurisdictions where online gaming is prohibited. By creating an account, you confirm that you are in a jurisdiction where our services are lawful and that you are accessing metal4d in compliance with local regulations.

We are not liable for indirect, incidental, or consequential losses arising from your use of metal4d, including loss of earnings or data. Our total liability for any claim is limited to your account balance at the time of the claim. These limitations apply to the maximum extent permitted by law.

Modifications to These Terms

We may modify these terms at any time. Material changes will be communicated to you via email or in-app notification. Your continued use of metal4d following a change constitutes acceptance of the updated terms. If you do not agree with a change, you may close your account before the change becomes effective.

We encourage you to review these terms regularly. Questions about any clause can be directed to our support team. We are available in English and Indonesian via in-app chat, email, and our contact form. Response targets are one business day for all inquiries.

Our Commitment to You

metal4d is committed to operating transparently and fairly. We handle your personal data securely and process all deposits and withdrawals promptly. We settle game outcomes instantly and maintain detailed records of all transactions. Our support team is trained to address account issues, payment questions, and technical problems with equal priority.

We monitor accounts for suspicious activity to protect both you and the platform. If we detect potential fraud or violation of these terms, we will investigate and communicate our findings. In cases where terms are violated, we reserve the right to suspend or close the account, and to forfeit any balance if appropriate.

By agreeing to these terms, you acknowledge that you have read and understood them in full, and that you accept all conditions. If you reside in Jakarta, Surabaya, Bandung, Medan, or elsewhere in a supported jurisdiction, these terms apply to your use of metal4d. If any aspect is unclear, contact our support team before proceeding with account creation or gameplay.